Who helps us provide Relive

Amazon Web Services EMEA SARL

Relationship: subprocessor for customer-controlled wedding data and processor for data Relive controls.

What it provides: hosting, storage, content delivery, email and supporting services. Where enabled and chosen by the recording guest, Amazon Transcribe creates automatic guestbook transcripts and video captions. Where photo safety screening is enabled, Amazon Rekognition checks photos for potentially harmful visual content; it is not used to identify guests through facial recognition.

Information involved: the application data needed to provide Relive, including customer accounts, wedding settings, guest photos, videos, messages and recordings, guest information, support records and security information.

Processing locations: our primary hosting is in the United Kingdom. Content delivery, support and service operations may involve other locations described in AWS's current subprocessor information.

Safeguards: the AWS Data Processing Addendum applies to the account and includes contractual transfer safeguards. We use encryption, restricted access and retention controls to protect personal data.

AWS subprocessor information · AWS GDPR information

Rekognition data use: AWS states that submitted images may be stored and used to improve its service unless the account has opted out through an AI services opt-out policy. We require this opt-out before enabling photo screening. This opt-out concerns service improvement, not the processing needed to perform the requested check. See AWS's image-processing and encryption information and our photo safety notice.

Cloudflare, Inc.

Relationship: processor for the public status service operated by Relive. It is listed for transparency but is not intended to receive customer-controlled wedding data as a subprocessor.

What it provides: our public service-status page, so availability updates remain accessible separately from the main website.

Information involved: public service updates and technical request data such as a status-page visitor's IP address and request metadata. Wedding media, guest lists, account records, and support conversations are not sent to the status service.

Processing locations: Cloudflare's global network, which may process visitor information outside the United Kingdom.

Safeguards: Cloudflare's Data Processing Addendum includes UK transfer provisions. Relive does not use the status page for private wedding content.

Cloudflare data processing terms · Cloudflare subprocessor information

Stripe Payments Europe, Limited and Stripe Payments UK Ltd

Relationship: payment service provider. Stripe acts as a processor for some payment-service data and as an independent controller for activities such as fraud prevention, regulatory compliance, and payment-network operations.

What it provides: embedded checkout, payment-method handling, payment status, receipts, refunds, and dispute administration.

Information involved: checkout details entered by the payer, which may include name, email address, billing address, payment-method details, IP address, device information, order reference, package, amount, and currency. Relive receives payment identifiers, status, amount, and a Stripe-hosted receipt link, but does not receive or store full card details.

Processing locations: Stripe's UK and European entities provide the service, with processing by Stripe affiliates and subprocessors in the United States and other countries listed in Stripe's current service-provider register.

Safeguards: Stripe's Data Processing Agreement and Data Transfers Addendum include the UK International Data Transfer Addendum and other applicable transfer mechanisms. Relive uses Stripe-hosted payment fields and stores only the minimum payment records needed for service, refunds, disputes, and accounting.

Stripe data processing agreement · Stripe service providers and subprocessors · Stripe privacy information

Google

Relationship: independent provider of the Google sign-in service, not a subprocessor for wedding content.

What it provides: optional sign-in using your Google account, where available.

Information involved: if you choose Google sign-in, Google shares your name, email address and account identifier with Relive. We do not request access to your Gmail, contacts, photos or files. Google also handles information about your use of its sign-in service under its own privacy policy.

Processing locations and safeguards: Google may process information internationally, including outside the United Kingdom. Its privacy policy explains the responsible Google entity, processing locations and transfer safeguards that apply to your account.

Google privacy information